Our general terms and conditions to provide you with accountancy services
I. Members in Practice of the Chartered Institute of Management Accountants ("CIMA"
or "the Institute") subscribe to the promotion of high standards, ethical awareness
and best practices. As part of those standards, engagement terms are issued and
agreed upon prior to any work being undertaken.
II. This letter has been prepared following discussions with you and, together
with service offered schedule, sets out the terms on which our services will be
provided. Please read all the information carefully and contact us if you have any
concerns or require clarification. 
III. In this letter, "we" and "us" and "our" relate to this accountancy practice and "you"
and "your" relate to you, the client

2. Scope of Services
2.1 Our services will be provided by Tajinder Dhuria FCMA and we will advise you of any
proposed change. The services to be provided, timescales and fees and are listed in Service
offered schedule

3. Responsibilities
Our responsibilities are to:
3.1 observe the Laws of CIMA.
3.2 keep and maintain records of work completed and make them available to you upon
request. 
3.3 provide regular reports on the progress of any work being completed on your behalf.
3.4 raise any issues or concerns that may be found during the term of the engagement.
3.5 return any information owned by you within 90 working days upon the termination of
the engagement and once payment for work carried out by the practice has been made.
3.6 keep records in compliance with Data Protection and Money Laundering legislation. In
particular, we make you aware that the data controller is Keep The Taxman Happy Ltd and
that in order to carry out the services of this engagement and for related purposes such as
updating and enhancing our client records, analysis for management purposes and statutory
returns, legal and regulatory compliance and crime prevention we may obtain, process, use
and disclose personal data about you. We may also retain personal data about you for
longer than is required under Money Laundering legislation.

Your responsibilities as the client are to:

3.7 provide the proof of identity information and business details as requested by us to
comply with anti-money laundering regulations.
3.8 ensure that records of your business activities are correct and maintained to meet the
requirements of regulatory authorities.
3.9 disclose all relevant information to enable us to complete the work within agreed
timescales as set in Service offered schedule. 
3.10 allow full and free access to financial and other records held by yourselves or third
parties.

4. Ethical conduct

4.1 All CIMA management accountants work within the framework of the CIMA Code of
Ethics (www.cimaglobal.com). The code requires accountants to comply with the principles
of integrity, objectivity, professional competence and due care, confidentiality and
professional behaviour.  
4.2 As CIMA management accountants we have a duty to observe the highest standards of
conduct and integrity, and to uphold the good standing and reputation of the profession. 
4.3 The duty of a professional accountant is not exclusively to satisfy the needs of an
individual client or employer. In complying with the ethical requirements of the CIMA Code
of Ethics the professional accountant is obliged to act primarily within the public interest.

5. Fees

5.1 Our fees are explained in Service offered schedule. It lists the services we agree to
supply. Any additional work required which is not covered by these terms will be agreed
upon with you and will result in a new Service offered schedule being issued.
5.2 Payment of fees rendered by invoice are due within the number of days as mentioned
on the invoice from the invoice date. Interest may be applied to any overdue accounts at a
rate of 3% above the Bank of England base rate. Where payment has not been received, we
reserve the right to withhold services, documents and information, and have the right to
cease to work on your account, and to terminate the engagement if payments are unduly
delayed. 
5.3 Any expenses incurred whilst working on your behalf will be charged and appropriate
records will be kept and will be available for inspection. Such expenses may include the use
of meeting rooms and other facilities, internal printing, courier charges, and international
but not national telephone calls.

6. Holding Client Monies

6.1 Client money is held in an account separate from the practice. Interest will only be paid
once it exceeds £5000.00 to avoid disproportionate administration costs.

7. Retaining and Accessing Records

7.1 Any information produced or relating to the work we undertake for you will be returned
to you and should be kept for a period of no less than 6 years from the end of the tax year in
question. 
7.2 You agree that any work completed and work in progress for which payment is
outstanding will be held by us until all fees relating to it have been paid.

8. Confidentiality and conflicts

8.1 We agree never to share information relating to your business with any third party
without prior consent, unless required to do so by law or to comply with regulations or
quality control reviews. Likewise, you agree not to use or copy or allow the use of the
output of the work we do for with a third party without our prior permission.
8.2 You recognise that we may have to stop providing services to you in the event that a
conflict arises between our duties to you and to another client. You will notify us if you have
any reason to believe that such a conflict has arisen or may arise.
8.3 We may communicate with you electronically and you accept the risks associated with
such communications.

9. Legislation and compliance

9.1 We are obliged by law and by CIMA to undertake checks to ensure that you and your
business are operating lawfully. By agreeing to our terms of engagement you accept that we
are authorised to complete such checks as necessary.
9.2 Under Money Laundering Regulations it is a criminal offence if we do not report
suspicious transactions or if we inform a client that a report has been made against them. 
9.3 CIMA Members in Practice are committed to fighting economic crime. If you have any
suspicions that your accountant or anyone else associated with this accountancy practice is
involved in, or associated with, money laundering there may be reasons why you do not
wish to raise this with us directly. In such cases, you may make a a confidential disclosure to
CIMA.

10. Liability

10.1 As Chartered Management Accountants, we have a duty of care to you and we must
observe the highest standards of conduct and integrity. Our services to you will only be
completed by an accountant fully competent to perform such work and who holds current
Professional Indemnity Insurance. 
10.2 Where any loss or damage occurs as the result of you providing misleading, incomplete
or false information no liability will be accepted.

10.3 The advice we give you is not to be used by a third party without written consent.   The
practice also accepts no legal responsibility from third party use of the financial information
provided by us.

11. Complaints and disputes

11.1 We want you to be entirely satisfied with the services provided to you. If, however, you
are not, please refer to the Complaints Handling Procedure at Annex 2 of this letter. Any
disputes arising from our engagement by you will, subject to the procedure at Annex 2, be
governed by English law. 
11.2 If a complaint cannot be resolved through our internal complaints handling procedure,
under the Consumer Rights Act 2015 we are required to point you towards alternative
dispute resolution (ADR) providers. There are many ADR providers listed on the Chartered
Trading Standards Institute website but CIMA has an arrangement with CEDR for the
provision of ADR. More information is available on the  CIMAGlobal website .

12. Continuity Arrangement

12.1 In the event that we become unable to provide the services agreed upon through
incapacity or death, a Continuity Arrangement has been made with CRYSTAL CLEAR
BUSINESS SOLUTIONS LIMITED., 07 Jardine House Harrovian Business Village, Bessborough
Road, Harrow, England, HA1 3EX. The purpose of this agreement is to look after your
interests by providing continuity of services. You will be contacted in the event of such
circumstances arising and you will have the option to decline to be covered by these
arrangements.

13. Termination

13.1 You or we may terminate our engagement by giving three months' written notice. All
documents and information provided by you will be returned to you within 90 working days
of receipt of the notice provided that all outstanding fees have been paid.
13.2 If you are on a monthly payment plan, and terminate services before the year
completes, then the final invoice will be based on the work performed until the termination
date. The fee will be based on a standard hourly consultation rate of £150. 
13.3 Termination by You, you may withdraw your instructions at any time by written notice
to us. Should your matter not be carried through to completion then a charge will be made
in respect of the work that has already been completed based upon the fee structure that
has been agreed. VAT or similar taxes will be payable on that amount and you will also be
billed for any disbursements incurred. We will be entitled to keep all your papers and
documents whilst there is money owing to us for our fees and expenses.

13.4 Termination by Us, In some circumstances, we may consider that we ought to cease
acting for you. We will only decline to act further for you where we have reasonable
grounds to do so (for example: failure by you to settle invoices in full on the due date or to
make payments in advance when so requested; failure by you to give clear and proper
instructions on how we are to proceed; if it is clear that you have lost confidence in how we
are carrying out your instructions; if by continuing to act we would be in breach of the law
or rules of professional conduct). If we do cease to act for you then we will confirm in
writing the reasons why and give you reasonable notice.

14. Storage and Retrieval of files and documents

At the end of the contract or on termination, we will be entitled to keep all your papers and
documents while there is still money owed to us for fees and expenses. At the conclusion of
your matter, we will store your files in digital format only for a reasonable period of time.
We would usually store case files for at least six years from the date of the final bill but
reserve the right to determine the period of storage. Such papers or files will be stored in an
electronic form (with the original paper version being destroyed as soon as it is scanned and
saved as an electronic file). 
We also reserve our rights to destroy your files and papers (whether electronic or paper-
based) after a reasonable period, without prior notice to you, unless we receive a written
request from you during this period. At your request, we will return any papers or property
belonging to you which are not subject to a lien or otherwise being stored for safekeeping.
If we retrieve papers or documents or electronic data from storage in relation to continuing
or renewing instructions to act for you, we will not normally charge for the direct cost for
retrieval from storage.
However, in all other cases, we reserve the right to make a charge for the retrieval or
delivery of any stored files (including electronic data), papers or deeds or a charge based on
the time we spend reading stored files, papers of deeds, writing letters or other work
necessary to comply with your instructions.
Our charges will be based on our hourly rate applicable at the given time and we would
always discuss this with you beforehand.

15. ANNUAL ACCOUNTS – LIMITED COMPANIES

15.1. Responsibilities of Directors
As director of the company, under the Companies Acts you are responsible for
ensuring that the company maintains proper accounting records and you are
ultimately responsible for preparing accounts.
You undertake to keep records of sales invoices, purchase invoices, receipts and
payments, together with any other documents relating to the company’s
transactions and activities. It will also be necessary for you to provide a record of
stock at the company’s year end.
A private company is usually required to file its accounts at Companies House within

9 months of the year end. The company will be liable to fines if it fails to do so. In
order to avoid this we will produce statutory accounts, suitable for filing, within the
required period, provided all your records are complete and presented to us within
three months of the year end, and all our queries are promptly and satisfactorily
answered.
You will complete all other returns required by law, for example, confirmation
statements and notifications of changes in directors and Persons of Significant
Control (PSC’s), unless you have asked us specifically to deal with these for you. We
shall, of course, be pleased to advise you on these and any other company matters
if requested.
15.2. Responsibility of the accountants
We will prepare the company’s accounts on the basis of the information that is
provided to us. We will also draft the accounts in accordance with the provisions of
the Companies Act, and related Accounting Standards for approval by the Board.
Should our work lead us to conclude that the company is not entitled to exemption
from an audit of the accounts, or should we be unable to reach a conclusion on this
matter, then we will advise you of this.
You have instructed us to prepare your financial statements. It was agreed that we
should carry out the following accounting and other services:
a. write up the accounting records of the company insofar as they are incomplete when
presented to us;
b. complete the postings to the nominal ledger; and
c. prepare the accounts for approval by yourselves
You agree that you will arrange to:
I. keep the records of receipts and balances;
II. reconcile the balances monthly with the bank statements;
III. post and balance the purchase and sales ledgers;
IV. extract a detailed list of ledger balances; and
V. prepare details of the annual stocktaking, including prices and in a form which will
enable us to verify the prices readily by reference to suppliers’ invoices.
VI. prepare details of work-in-progress at the accounting date and make available to us
the documents and other information from which the statement is compiled.
You are responsible for the detection of irregularities and fraud. We do not undertake to
discover any shortcomings in your systems or any irregularities on the part of your

employees or others, although we will advise you of any that we encounter in preparing
your accounts, unless prohibited from doing so by the Anti Money Laundering Legislation.
We will report that in accordance with your instructions and in order to assist you to fulfil
your responsibilities, we have compiled, without carrying out an audit, the accounts from
your accounting records and from the information and explanations supplied to us.
We have a professional duty to compile accounts which conform with generally accepted
accounting principles and which comply with the Companies Acts and applicable accounting
standards.

16. BOOKKEEPING

It is agreed that we should carry out the following accounting and other services:
a. keep the records of receipts, payments and balances;
b. reconcile the balances monthly with the bank statements;
c. post and balance the purchase and sales ledgers;
d. extract a detailed list of ledger balances;
e. prepare details of the annual stocktaking and work in progress, suitably priced and
extended in a form which will enable us to verify the prices readily by reference to
suppliers’ invoices;
f. complete the postings to the nominal ledger;
You are responsible for the detection of irregularities and fraud. We would emphasise that
we cannot undertake to discover any shortcomings in your systems or any irregularities on
the part of your employees or others, although we will advise you of any that we encounter.

17. CORPORATION TAX

We will prepare a computation for corporation tax purposes adjusted in accordance with
the provisions of the Tax Act. We will also prepare and file the corporation tax return (form
CT600) required under the Corporation Tax Self Assessment regulations within 12 months of
the year end. The corporation tax return, together with the supporting corporation tax
computations, will be sent to you for approval and signature prior to submission to the
Inspector of Taxes.
You accept that in law a taxpayer cannot contract out of his fiscal responsibilities and that
computations and return forms are prepared by us as agent for the company. You also
accept that you are legally responsible for making correct returns and for payment of tax on
time. If we ask you for information to complete the tax return and it is not provided within

the time-scale requested, so that the preparation and submission of the return are delayed,
we accept no responsibility for any penalty or interest that may arise.
We will advise you of the corporation tax payments to which the company will be liable,
together with the due date of payment. You must inform us immediately if the company
pays or receives any interest, or transfers any asset to any shareholder.
Where necessary we will deal with any queries raised by the HM Revenue & Customs and
negotiate with HM Revenue & Customs on any question of taxation interest or penalties
which may arise.
Any time we need to spend over and above answering straightforward queries raised by the
HM Revenue & Customs is additional work for which we will need to charge separately. We
will inform you before undertaking any extra work in respect of HM Revenue & Customs
enquiries.
To enable us to carry out our work you agree:
I. to make a full disclosure to us of all sources of income, charges, allowances and
capital transactions and to provide full information necessary for dealing with the
company’s affairs. We will rely on the information and documents being true,
correct and complete;
II. to respond quickly and fully to our requests for information and to other
communications from us;
III. to provide us with information in sufficient time for the company’s self-assessment
tax return to be completed and submitted by the due date. In order to do this, we
need to receive all relevant information within 5 months of the year end; and
IV. to forward to us on receipt copies of all statements of account, letters and other
communications received from HM Revenue & Customs and Companies House to
enable us to deal with them as may be necessary within the statutory time limits.
V. we can approach such third parties as may be appropriate for information that we
consider necessary to deal with your affairs and undertake to authorise such third
parties to communicate directly with us.
VI. we will prepare a maximum of two drafts of the tax returns. If there is additional
information that is provided after the two drafts have been prepared, we reserve the
right to charge an additional fee to prepare further versions based on the new
information provided.

18. PAYROLL PREPARATION AND PAYE*

Payroll and year end returns

In order for us to prepare your payroll and HMRC payroll returns known as Real Time
Information (RTI) returns we will need the following information from you:
Personal details and proof of ID and addresses of all employees (i.e. name, NI number,
home address,) and other data as required by HMRC.
Notification of new employees or employees leaving your employment.
All P45's received by you.
 If no P45 is received, you are required to provide Starter Check Lists, or equivalent,
and pass that information to us for processing.
 Notification of any employee who is ill for four or more calendar days, including
weekends, bank holidays etc in time for the operation of payroll to enable us to
operate statutory sick pay for you.
 Notification of any employee who becomes pregnant or who adopts, or whose
partner becomes pregnant or adopts. This will enable us to operate statutory
maternity, adoption and paternity pay.
 Details of any money or benefits made available to employees which arise directly or
indirectly from their employment with you whether by you or by a third party.
 Hours worked, rates of pay, bonuses, the amount of any pension deductions, etc.
 Any notice of coding received by you.
Payroll returns must be received by HM Revenue & Customs on or before pay day otherwise
significant penalties may be charged. Interest will be charged by HMRC if income tax and
National Insurance contributions payments are late or less than indicated by the return.
We will assist in the preparation and submission of PAYE returns as required by HMRC and
other authorities. However, our appointment as your agent does not absolve the company
or its directors from their statutory responsibilities. It is essential that we receive full
information from you promptly to enable us to file returns in time to avoid penalties.
We will provide a payroll service for the month end from successfully on boarding your
company and all subsequent months.

19. AUTO ENROLMENT*

In respect of the “Automatic Enrolment” of pensions you will need to seek the advice of a
person who is regulated to provide pension’s advice. We will assist you in processing your

payroll based on the pension details that you provide if you have asked us to provide this
service.

20. VAT RETURNS*

We will prepare and file your VAT returns for the VAT Return after successfully onboarding
and all subsequent VAT Returns.
We will not be responsible for any penalties or default surcharges arising from the late
submission of VAT returns. However, we will endeavour to meet the relevant deadlines if we
receive all the company’s VAT records within 7 days of the end of the VAT return period.
You will ensure that:
I. all relevant VAT records are forwarded to us within 7 days of the end of the VAT
return period;
II. valid VAT invoices are received for all payments where VAT is being reclaimed;
III. the VAT rating of the goods or services you supply (“supplies”) is correct, i.e.
between standard rate, reduced rate, zero rate and exempt supplies;
IV. we are notified in writing of any standard or reduced rate own consumption;
V. any non-business expenditure is clearly marked on supporting invoices;
VI. all supplies made by the business are shown in the records made available to us.
VII. we will prepare a maximum of two drafts of the VAT. If there is additional
information that is provided after the two drafts have been prepared, we reserve the
right to charge an additional fee to prepare further versions based on the new
information provided. 
If you deal with your own VAT returns, we will not be responsible for checking the VAT
treatment of supplies made, the deductibility of input VAT and the validity of supporting
invoices unless specifically requested in writing to make a detailed review, and will charge
separately for this work.
If you are not VAT registered and VAT registration becomes necessary, we will endeavour to
ensure that you register in time provided that:
 you notify us in writing within 7 days of the end of each month of the total value of
supplies you have made in that month; and
 you notify us immediately in writing if the value of taxable supplies that you will
make in the next 30 days is likely to exceed the annual registration limit.
You or, if a company, the company and its directors remain responsible for their VAT
Returns.
There are strict rules and time limits for the submission of returns and substantial penalties

may arise if these are not followed. It is therefore essential that we receive full information
from you promptly to enable us to ensure that the returns are submitted in time. Returns
will be sent to you for approval prior to submission.

21. MANAGEMENT ACCOUNTS*

We will prepare monthly management accounts for your business.
We will complete the management accounts from the records, information and
explanations supplied to us and prepare draft accounts for your approval.
You will be responsible for:-
1. maintaining records of all receipts and payments of cash;
2. reconciling cash book balances monthly with the bank statements;
3. posting and balancing the purchase and sales ledgers; and
4. extracting a detailed list of ledger balances.
You will also provide estimates of any stocks at the end of each period.
You understand that we will not be carrying out an audit and accordingly will not verify the
assets and liabilities of the business, or expenditure and income.
The accounts will include a report that we have not carried out an audit. This report must
remain attached to any accounts shown to any other parties.
We do not undertake to discover any shortcomings in your systems or any irregularities on
the part of your employees or others, although we will advise you of any that we encounter
in preparing your accounts.

22. SUBCONTRACTORS*

You have asked us to operate the Construction Industry Scheme (CIS) for your
subcontractors. To do this, we will need the following information from you as soon as the
tax month (ending the 5th of the month) has finished:
 written confirmation that you have checked or ‘verified’ each new subcontractor
with HM Revenue & Customs; and
 written confirmation of whether HM Revenue & Customs has advised that the
subcontractor should be paid gross or net and if net, what tax rate.
It is your sole responsibility to establish the employment status of each and every one of
your subcontractors. We cannot accept any liability in the event that HM Revenue &
Customs challenges the employment status of one or more of your subcontractors or be

held responsible for any loss or consequential loss as a result of any action or penalty
imposed by HM Revenue & Customs.
We will only advise on employment status if requested. Advice on employment status is
additional work and will result in separate charges. We cannot give any form of guarantee
or assurance that HM Revenue & Customs will not challenge the employment status of one
or more of your subcontractors. We cannot accept any liability in the event that HM
Revenue & Customs challenges the employment status of one or more of your
subcontractors or be held responsible for any loss or consequential loss as a result of any
action or penalty imposed by HM Revenue & Customs.
CIS registration may be lost if returns are made late or tax is paid late. It is your sole
responsibility to ensure you comply with the Construction Industry Scheme. We cannot be
held responsible or liable for financial loss or consequential financial loss if your CIS
registration is cancelled for late submission where we have not received all the necessary
information as soon as the tax month has finished or for any late payment occurring as a
result.

23. P9D/P11D BENEFITS FOR DIRECTORS AND EMPLOYEES*

You have asked us to prepare forms P9D/P11D. To ensure these forms are correct, we will
need details of all benefits, perks or reimbursed expenses received by the directors or
employees.
There are penalties for the late submission of forms P9D/P11D. In order to avoid these, you
must ensure that we receive complete and accurate details of all benefits and expenses for
the tax year within 14 days of the end of the tax year.

24. SOFTWARE LICENCE*

We offer software licence through our wholesale licence agreement with the software
provider. You will be charged the monthly subscription via monthly direct debit as per
Annexe 1. In the event of missed payment/failed direct debit, the licence will be cancelled
from our end, and you will be responsible for the loss of data.

25. ANNUAL ACCOUNTS – SOLE TRADERS/PARTNERSHIPS/LANDLORDS*

Your responsibility for the preparation of accounts
I. You undertake to make available to us all the accounting records for the preparation
of the accounts and make full disclosure to us of all relevant information. You will
need to approve the accounts we prepare.
II. You are responsible for ensuring that, to the best of your knowledge and belief,
financial information is reliable.
III. You are also responsible for ensuring that the activities of the business are
conducted honestly and that the business complies with the laws and regulations

applicable to its activities, and for taking steps to deter fraudulent or other dishonest
conduct and to detect any that occur.
IV. We will prepare ​a maximum of two drafts of the accounts. If there is additional
information that is provided after the two drafts have been prepared, ​we reserve the
right to charge an additional fee to prepare further versions based on ​the new
information provided.
V. We will prepare the accounts in accordance with our workflow and we will let you
know when we expect to finalise your accounts. If you need the accounts urgently
for whatsoever reason we will charge a premium of 25% subject to our workload at
the time.

Our responsibilities for the preparation of accounts
a. We will prepare your annual accounts from your accounting records and the
information and explanations you give us. We shall prepare draft annual accounts for
your approval.
b. We will advise you on the adequacy of your records for preparation of the annual
accounts and recommend improvements which we consider necessary. We shall not
be responsible if, as a result of you not taking our advice, you incur losses or
penalties.
c. We will use reasonable skill and care in the preparation of your accounts but will not
be responsible for errors arising from incorrect information supplied by you.
d. We will report that, in accordance with your instructions and without carrying out an
audit, we have prepared the accounts from your accounting records and from the
information and explanations supplied to us.
e. We have a professional duty to compile accounts which conform with generally
accepted accounting principles.

26. PERSONAL TAX – INDIVIDUALS AND SOLE TRADERS*

Your spouse or Civil Partner under the Civil Partnership Act is legally responsible for his/her
own tax affairs and must be dealt with independently and separately. We will assume that
you agree that we can disclose to your spouse/Civil Partner details of your financial affairs
so we can consider your combined tax position, unless you tell us in writing that you do not
wish us to do this.
We shall be pleased to act as your personal tax advisers in the UK with effect from the date
of this Letter of Engagement.

We will prepare your personal income tax and capital gains tax return together with all
supporting schedules and check any HM Revenue & Customs’ calculation of your self-
assessment of tax and Class 4 National Insurance contributions for the relevant tax year and
all subsequent years.
We will send you your tax return and supporting schedules for your written approval. Once
the return has been approved, we will submit it together with any other necessary
information to HM Revenue & Customs.
We will tell you the amounts of tax and National Insurance contributions to be paid and the
dates by which you should make the payments, including payments on account and the
balancing payment, and we will make repayment claims when tax and National Insurance
contributions appear to have been overpaid.
We will correspond with HM Revenue & Customs on your behalf. You will need to send us
any correspondence received from HM Revenue & Customs as soon as you receive it.  
HM Revenue & Customs can charge both interest and penalties if there is a delay in
submitting a tax return or making tax payments.  Such charges are automatic if the tax
return is submitted after 31st January following the end of the tax year, or if any payments
are made after the dates that the tax and National Insurance contributions are due.
It is therefore important that all details required for the preparation of your tax return are
forwarded to us as soon as possible after 5th April each year and by 30th June at the latest.
If the information is received after that date, we will not accept responsibility for any
penalties or surcharges charged by HM Revenue & Customs.
HM Revenue & Customs make enquiries into a number of tax returns each year. Any time
we need to spend over and above answering straightforward queries regarding entries on
the tax return is additional work for which we will need to charge separately.  We will
inform you before undertaking any extra work in respect of HM Revenue & Customs
enquiries.
We will provide our professional services outlined in this letter with reasonable care and
skill. However, we will not be responsible for any losses, penalties, surcharges, interest or
additional tax liabilities arising from the supply by you or others of incorrect or incomplete
information, or from the failure by you or others to supply information or your failure to act
on our advice or respond promptly to communications from us or the tax authorities.
You agree that we can approach such third parties as may be appropriate for information
that we consider necessary to deal with your affairs and undertake to authorise such third
parties to communicate directly with us.

27. PARTNERSHIP TAX*

We will prepare the income tax and capital gains tax computations based on the partnership
Accounts and from information and explanations provided by you.
We will prepare the firm’s annual partnership return, including the partnership statement of

total income, gains, losses, and charges of the firm for each period of account ending in the
return period.
We will send you the income tax and capital gains tax computations and the tax return and
supporting schedules for your written approval. Once the return has been approved, we will
submit it together with any other necessary information to HM Revenue & Customs.      
We will advise all the partners who were partners of the firm during the period of their
respective shares of the firm’s total income, gains, losses, charges and any other
information they need to be able to file their personal self-assessment tax returns.
We will correspond with HM Revenue & Customs on your behalf. You will need to send us
any correspondence received from HM Revenue & Customs as soon as you receive it.
HM Revenue & Customs can charge both interest and penalties if a tax return is submitted
late. Such charges are automatic if the tax return is submitted after 31st January following
the end of the tax year. For partnership penalties, the amount due is multiplied by the
number of partners. Delays in submitting the partnership return may affect the returns of all
the partners, with the possibility of penalties, interest and surcharges being payable by each
individual partner.
It is therefore important that all details required for the preparation of your tax return are
forwarded to us as soon as possible after 5th April each year and by 30th June at the latest.
 If the information is received after that date, we will not accept responsibility for any
penalties or surcharges charged by HM Revenue & Customs.
HM Revenue & Customs make enquiries into a number of tax returns each year. Any time
we need to spend over and above answering straightforward queries regarding entries on
the tax return is additional work for which we will need to charge separately.  We will
inform you before undertaking any extra work in respect of HM Revenue & Customs
enquiries.
You agree that we can approach such third parties as may be appropriate for information
that we consider necessary to deal with your affairs and undertake to authorise such third
parties to communicate directly with us.

These are our general terms and conditions in case of dispute the conditions you signed will
be applicable. You are required to confirm acceptance of our terms of engagement by e-
signing them on our client portal. Please download a copy for your own records.

28. Keep The Taxman Happy Ltd – Terms & Conditions – Pricing Policy

28.1. About these Terms. These Terms & Conditions (“Terms”) set out the basis on
which Keep The Taxman Happy Ltd (“we”, “us”, “our”) will provide accountancy and
related compliance services to you (“you”, “your”, “the Client”). These Terms apply

alongside our proposal, engagement letter, service description, fee schedule, and
any other documents we confirm in writing. If there is a conflict, the engagement
letter takes priority unless we state otherwise.

28.2. Who we act for and what we will do. We will provide the Services agreed
with you in writing, which may include bookkeeping support, VAT work, payroll
support, accounts preparation, Corporation Tax compliance, Self Assessment
support, and Companies House filings, where applicable. We will only carry out
work that is within the agreed scope. Any additional work you ask for, or that
becomes necessary due to changes in your circumstances, is outside scope until we
confirm it in writing.

28.3. What we do not do (important). Unless expressly agreed in writing, we do
not provide legal advice, regulated financial advice, immigration advice, or audit
services. We do not verify the commercial merits of your business decisions. We
also do not guarantee that HMRC, Companies House, or any other authority will
accept a submission without enquiry, as enquiries can arise even when a return is
correct.

28.4. Our pricing approach. We are a budget compliance option designed to help
small businesses meet their compliance obligations efficiently. Our base pricing
assumes a simple, standard arrangement and timely cooperation from you. Where
your business affairs or records fall outside those assumptions, we may charge
additional fees to reflect the extra time, risk, and management needed.

28.5. Paper-free working policy (mandatory): We are a 100% paper-free practice.
We do not accept paper bank statements, paper invoices, paper receipts, or any
other hard-copy records. All records must be provided digitally as PDFs or standard
image formats (e.g., JPG/PNG), and must be clear and readable. If you send paper
records, we will not process them. We will return them to you and may charge an
administration fee plus postage/courier costs. If you ask us to hold paper items
pending collection/return, a storage fee will apply for the period we store them.
Paper items will be stored for a maximum of 12 months from receipt. If they are not
collected or returned within that period, you authorise us to dispose of them
securely. We are not responsible for any loss arising from disposal after this period.

28.6. Base pricing assumptions. Unless we agree otherwise, our standard pricing
assumes one current bank account and up to 80 transactions per month, with
records that are complete, orderly, and suitable for processing. We also assume the
business bank account is used for business transactions only and does not contain
mixed personal spending or personal income.

28.7. Additional accounts and reconciliations. If your business has additional bank
accounts, loan accounts, overdraft accounts, card accounts, payment platforms, or
any other balances that need reconciling, this increases the amount of work
required. We reserve the right to apply additional charges for each extra account
that requires processing and reconciliation, either through an agreed add-on price,
an updated monthly fee, or a separate quote depending on the circumstances.

28.8. Transaction volume uplift. If the volume of transactions is more than 80 per
month, we will apply an additional charge of £0.75 per transaction for each
transaction above 80. A “transaction” includes, by way of example, bank debits and
credits, card transactions, transfers, merchant fees, refunds, and any items that
must be processed and categorised to prepare compliant records.

28.9. Complex or unusual arrangements. If your commercial or legal arrangement
is unusual or complicated, we may apply an additional charge. This includes, but is
not limited to, VAT reverse charge situations, withholding tax requirements,
overseas transactions, multi-currency activity, complex payment flows, unusual
contractual structures, or any arrangement that requires additional analysis,
specialist treatment, or increased compliance checks.

28.10. Quality of records and “clean data” requirement. Our fees assume that your
records are “clean”, meaning they are complete, supported by appropriate
documents, and consistent with normal business record-keeping. If we find missing
invoices, unclear descriptions, duplicated entries, unexplained transfers, or personal
and business items mixed together, we may need extra time to correct and clarify.
Where this occurs, we reserve the right to charge additional fees for clean-up work
or to require you to correct records before we proceed.

28.11. Right to revise fees and estimates. Any estimate or fixed fee is based on the
information you provide and the assumptions set out in our pricing policy and

engagement documentation. If those assumptions are not met, or if new facts arise,
we reserve the right to revise the fee at our discretion. Where possible, we will
inform you promptly and explain the reason for the change, but you accept that fee
changes may be necessary to complete the work properly.

28.12. Records window and notice to start work. We will provide you with a window
to submit records and information needed to begin and complete the work. This
window is three months, plus any notice we give you, to allow you time to arrange
your documents in an orderly manner. The window is intended to support an
efficient workflow and reduce last-minute pressure that increases the risk of errors
and missed deadlines.

28.13. Your responsibility to provide information. You are responsible for providing
complete and accurate information and for doing so on time. This includes bank
statements, invoices, receipts, payroll information, VAT records, loan statements,
and any other documents relevant to the Services. We will rely on the information
you provide and are not responsible for errors, penalties, or delays arising from
missing, incomplete, late, or inaccurate information.

28.14. Late information and priority premium. If you fail to provide information
within the agreed timetable and we must rearrange our workflow to meet your
deadlines, we reserve the right to charge an additional 25% for managing the work
on a priority basis. This reflects the extra scheduling, resourcing, and risk
management required when work is compressed due to late delivery of records.

28.15. Urgent work requests. If you request that we complete accounts, tax returns,
or other work on an urgent basis (including accelerated turnaround times), we
reserve the right to charge an additional 25% uplift. Urgent work may require us to
pause other client work, extend working hours, or allocate additional staff time to
meet your requested timescales.

28.16. Unreasonable or unnecessary delays. If your actions or inaction cause
unreasonable disruption, repeated chasing, rework, or unnecessary delay, we may
charge an additional 20% fee to reflect the extra administration and handling time.
Examples include repeated failure to respond, drip-feeding incomplete records,

providing conflicting versions of documents, or last-minute changes that require
material rework.

28.17. Records received within 45 days of a deadline. If your records and
information are provided less than 45 days before a statutory or agreed deadline,
we will charge an additional 25% uplift. In these circumstances, you accept that we
will not be responsible for missing a deadline where the delay is caused by late
delivery of information, and you remain responsible for any resulting penalties,
interest, or consequences.

28.18. Deadlines and authority submissions. We will take reasonable care to meet
statutory deadlines when you provide information on time. However, deadlines are
also affected by your cooperation, the quality of your records, and the timing of
approvals. We are not responsible for delays caused by HMRC, Companies House,
software outages, third-party providers, or circumstances outside our control.

28.19. Approvals and client sign-off. As a standard procedure, before submitting
accounts, returns, or filings, we will ask you to review and approve them. You are
responsible for checking key figures, confirming completeness, and approving
submissions. If you delay approval, this may affect deadlines, and we may charge
additional fees if approval delays cause urgent rescheduling or rework.

28.20. Communication and working method. We may use email, portals, cloud
accounting software, or other digital tools to request information and deliver work.
You agree to use reasonable efforts to communicate promptly and provide
information in the format we request. If you insist on alternative formats that
create extra work (for example, screenshots instead of statements, or paper
bundles), we may charge for the additional time required.

28.21. Third-party software and access. Where the work requires software
subscriptions, access permissions, or integrations (for example, accounting
platforms, payroll systems, or receipt tools), you are responsible for ensuring we
have the necessary access. If access is not provided on time, or if software issues
cause delays, we may pause work and we are not responsible for missed deadlines
caused by lack of access.

28.22. Fees, billing, and payment terms. Fees are payable in accordance with the
engagement letter or agreed fee schedule. Unless agreed otherwise, invoices are
due on receipt or within the stated payment period. If payment is overdue, we
reserve the right to pause work, withhold submissions, or suspend services until the
account is brought up to date. Our fees are collected by monthly Direct Debit. You
must ensure there are sufficient cleared funds in the nominated account on the
collection date. Where your annual fee is billed monthly, any outstanding balance
for the year must be paid in full before we submit your accounts, tax return, VAT
return, or any other filing to HMRC or Companies House. If a Direct Debit fails, we
will charge £15 per failed collection, plus any bank charges we incur. We may pause
work and withhold submissions until payments are brought up to date. If there are
three failed Direct Debits within any 12-month period, we may terminate the
engagement. Where we hold client funds, we will refund the balance after
deducting: (a) the £15 failed Direct Debit fees and any bank charges, (b) the value of
work completed to date, and (c) a three-month notice fee. You accept that
suspension may lead to missed deadlines and potential penalties. We are not
responsible for penalties or losses arising from suspension due to non-payment. If
you appoint a new accountant, we will withhold professional clearance and the
handover of information until all outstanding fees and charges are settled in full.

28.23. Complaints and service issues. If you are unhappy with any aspect of our
service, you should notify us as soon as possible so we can address it. We will aim to
investigate and respond within a reasonable time. If the issue relates to fees, we
may request that undisputed amounts are paid while the disputed element is
reviewed.

28.24. Limitation of liability. We accept liability only for losses that arise directly
from our negligence, breach of contract, or failure to use reasonable care and skill,
and only to the extent permitted by law. Our total liability for any claim connected
with the Services is limited to the fees paid for the relevant work, unless the law
prevents such limitation. We are not liable for indirect losses such as loss of profits,
loss of opportunity, or reputational damage.

28.25. Your liability for tax, penalties, and decisions. You remain responsible for
your tax affairs, filings, payments, and business decisions. While we help you
comply, you are ultimately responsible for ensuring returns are complete and
accurate and taxes are paid on time. Any penalties or interest arising from late

payment, late records, or incorrect information provided by you remain your
responsibility.

28.26. Confidentiality. We will keep your information confidential except where
disclosure is required by law, professional obligations, insurers, regulators, or where
you authorise us to share information with a third party. You also agree to keep
confidential any of our pricing, processes, templates, and internal materials that are
not public.

28.27. Data protection. We will handle personal data in line with applicable UK data
protection laws, including the UK GDPR and Data Protection Act 2018. You agree to
provide only necessary personal data and to have a lawful basis for sharing it with
us. We may use secure systems for storage and transfer, but you accept that no
online system is completely risk-free.

28.28. Anti-money laundering (AML) and identity checks. We may be required to
carry out identity and verification checks and to request evidence of address,
business ownership, and source of funds where relevant. You agree to provide
requested AML information promptly. We may refuse to act or may stop work if
AML requirements are not satisfied.

28.29. Ending the engagement. Either party may end the engagement by giving
written notice, subject to any minimum term or notice period in the engagement
letter. On termination, you must pay for work completed and for any committed
costs. We may also end the engagement immediately if you do not cooperate, do
not pay fees, provide misleading information, or ask us to act unlawfully.

28.30. Handover and retention of records. Upon termination, we will provide a
reasonable handover of work completed, subject to payment of outstanding fees.
We may retain copies of working papers and records for regulatory, professional,
and legal reasons. We are not responsible for maintaining your accounting records;
that responsibility remains with you.

28.31. Changes to these Terms. We may update these Terms from time to time to
reflect changes in law, regulation, or how we operate. Any updated Terms will apply

from the date we notify you or publish them, but changes will not unfairly affect
work already agreed and in progress without notice.
28.32. Governing law and jurisdiction. These Terms and any dispute arising from
them are governed by the laws of England and Wales. The courts of England and
Wales will have exclusive jurisdiction, unless we agree otherwise in writing.

ANNEX 1

Keep The Taxman Happy Ltd – Pricing Policy Table and Examples